Frequently Asked Questions
Read our handy FAQ.
What if this is my first website and I don't own a domain name?
No need to worry, we've got that handled. Let your marketing consultant know that in your first meeting, and we'll find you some options for domain names. Decide what you want to buy, and we'll purchase the domain name as part of your package.
What if I do own my domain name? How do you get the new site to show up there?
If you own your domain name, that's great! When your site is ready to launch, we'll send you the information to share with your registrar. They'll point your domain name to your new site that is hosted on our secure servers.
How long will delivery take?
We'll have your site delivered within 3 weeks of receiving all of your vital information and assets. We cannot start counting time until that step is complete.
What do you consider unlimited content changes?
Unlimited content changes means you can submit new blog posts with photos for posting, change any text on any page of your site, change out any of your images, and add videos.
What if I decide to take my site elsewhere in the first year?
Remember that your contract is for 12 months, and if on Plans 2 or 3, you are paying in full for your site build. So, we would provide you with your content to take to your new developer. Theme files are not included so you'll be receiving your raw data. On Plan 1, you are spreading the cost of the build out over the year so you will not be entitled to any of your content.
Do I receive an invoice for my order?
When you place your order, you'll receive an email with your receipt. Each month, we'll send you a receipt for the monthly fee.